Last updated: 30 July 2026

Zenith Group respects your privacy and is committed to protecting your personal information.

This privacy policy explains what information we collect, how we use it, who we may share it with and the rights available to you under UK data protection law.

1. Who we are

Zenith Group is the trading name used for the flooring and roofing services presented on this website.

For data protection purposes, the organisation responsible for deciding how and why your personal information is used is:

Zenith Flooring Limited

Company number: 09613722
Registered office: Unit 10A, Blue Lias Industrial Estate, Stockton, Southam, Warwickshire, CV47 8HN

This organisation is referred to in this policy as “Zenith”, “we”, “us” or “our”.

You can contact us about this policy or the way we use your information by:

Email: info@zenithflooring.co.uk
Telephone: 01977 350555
Post: Unit 10A, Blue Lias Industrial Estate, Stockton, Southam, Warwickshire, CV47 8HN

2. Who this policy applies to

This policy applies to people who:

  • visit or use our website;
  • contact us about our flooring or roofing services;
  • request a consultation, survey or quotation;
  • represent a customer, prospective customer, supplier, contractor or other organisation;
  • subscribe to or receive our marketing communications; or
  • otherwise communicate or do business with Zenith.

Our website and services are primarily intended for commercial customers and are not directed at children.

3. Personal information we collect

The information we collect depends on how you interact with us.

Information you provide to us

When you complete a form, request a quotation, telephone us or contact us by email, we may collect:

  • your name;
  • your job title or role;
  • the name of your company or organisation;
  • your business email address;
  • your telephone number;
  • the address or postcode of the relevant site;
  • details of your enquiry, project or service requirements;
  • drawings, photographs, specifications or other documents you provide;
  • your preferred method of contact;
  • your marketing preferences; and
  • any other information included in your correspondence with us.

Please avoid providing sensitive personal information unless it is genuinely necessary for us to deal with your enquiry.

Information collected when you use our website

Depending on your cookie choices and the way our website is configured, we may collect:

  • your IP address;
  • browser and device type;
  • operating system;
  • approximate location derived from your IP address;
  • pages viewed and actions taken on the website;
  • the date and time of your visit;
  • the website or advertisement that referred you to us;
  • website performance and error information; and
  • your cookie and privacy preferences.

Marketing information

Where you subscribe to marketing communications or we otherwise contact you in accordance with applicable business-to-business marketing rules, we may record:

  • whether you have subscribed, unsubscribed or objected;
  • the types of services that may interest you;
  • previous enquiries or projects;
  • whether a marketing email was delivered, opened or selected, where email tracking is used; and
  • your communication preferences.

Information received from other sources

We may occasionally receive business contact information from:

  • your employer or another representative of your organisation;
  • contractors, consultants or professional advisers involved in a project;
  • referrals and recommendations;
  • publicly available business websites or professional directories; and
  • publicly accessible company records.

When we receive personal information from another source, we will only use it where we have a lawful reason to do so.

4. How we use your information

We may use your personal information for the following purposes.

Responding to enquiries and preparing quotations

We use your information to:

  • respond to questions and service enquiries;
  • understand your project requirements;
  • arrange surveys, assessments or site visits;
  • prepare specifications, proposals and quotations; and
  • communicate with you about potential work.

We normally rely on our legitimate interests in developing our business and responding to commercial enquiries. Where you are entering into a contract with us personally, processing may also be necessary to take steps at your request before entering into that contract.

Providing and managing our services

Where work proceeds, we may use your information to:

  • plan and deliver the agreed services;
  • manage access to the relevant site;
  • communicate about scheduling, safety and operational requirements;
  • manage contractors, suppliers and project stakeholders;
  • issue invoices and process payments;
  • provide warranties, maintenance information or aftercare; and
  • manage our ongoing commercial relationship.

We rely on the performance of a contract, our legitimate interests in providing and administering our services, and our legal obligations.

Managing our business relationships

We may use business contact details to communicate with customers, suppliers, contractors, consultants, facilities managers and other professional contacts.

Our legitimate interest is maintaining effective commercial relationships and administering our business.

Operating and improving our website

We may use website information to:

  • operate and maintain the website;
  • protect the website against misuse, fraud and security threats;
  • identify technical problems;
  • understand how visitors use the website;
  • measure the effectiveness of pages and content; and
  • improve the website and user experience.

We rely on our legitimate interests, compliance with legal and security requirements, and consent where consent is required for cookies or similar technologies.

Marketing our services

We may use your business contact information to provide relevant information about Zenith services, projects and company developments.

For contacts at limited companies and other corporate bodies, we may rely on our legitimate interests where electronic marketing consent is not required. We will always identify ourselves and provide a straightforward way to opt out.

Sole traders and certain partnerships receive greater protection under the Privacy and Electronic Communications Regulations. Where those rules require consent, we will obtain consent or rely on another permitted exception before sending electronic marketing.

You can object to direct marketing or unsubscribe at any time.

Meeting legal and regulatory requirements

We may process information where necessary to:

  • maintain financial and tax records;
  • comply with health and safety requirements;
  • respond to lawful requests from regulators or public authorities;
  • establish, exercise or defend legal claims;
  • prevent and investigate fraud or unlawful activity; and
  • deal with data protection requests and complaints.

We rely on our legal obligations and our legitimate interests in protecting our business and legal rights.

5. Our lawful bases

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract: The information is needed to enter into or perform a contract with you.

Legal obligation: We need to use the information to comply with a legal or regulatory requirement.

Legitimate interests: The processing is necessary for a legitimate business purpose and those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

  • responding to commercial enquiries;
  • preparing quotations and proposals;
  • providing and improving our services;
  • managing customer and supplier relationships;
  • promoting relevant services to commercial contacts;
  • protecting our website, systems and business;
  • maintaining appropriate business records; and
  • establishing or defending legal claims.

Consent: You have given us permission to use your information for a particular purpose. You may withdraw consent at any time, although this will not affect processing carried out before consent was withdrawn.

6. Cookies and similar technologies

Our website may use cookies, scripts, tags, pixels and similar technologies.

These technologies may be used to:

  • make the website function correctly;
  • protect forms and website systems;
  • remember your privacy choices;
  • collect statistical information about website use;
  • improve the appearance or functionality of the website;
  • measure enquiries or advertising performance; and
  • support embedded content or third-party services.

Some technologies are strictly necessary and may be used without consent.

We may also use limited statistical technologies without consent where their sole purpose is to produce aggregate information about how the website is used, they are used to improve the website, they do not track or profile individual visitors, and visitors are provided with a simple way to object.

We will request consent before using technologies for purposes that require it, including advertising, cross-site tracking, individual visitor profiling or advertising conversion measurement.

You can review or change your choices using the cookie settings available on the website.

Further information about the individual cookies and technologies used should be provided in our Cookie Policy or cookie settings panel.

7. Who we share information with

We may share personal information with trusted organisations where this is necessary for the purposes described in this policy.

These may include:

  • website hosting, maintenance and development providers;
  • email, communications and file-storage providers;
  • customer relationship management and project management providers;
  • analytics and cookie-management providers;
  • marketing and email distribution providers;
  • payment, accounting and financial service providers;
  • surveyors, subcontractors, installers and suppliers involved in a project;
  • insurers, solicitors, accountants and other professional advisers;
  • health and safety consultants or accreditation bodies;
  • regulators, courts, law enforcement agencies or public authorities where disclosure is legally required; and
  • a purchaser, investor or professional adviser involved in a proposed sale, restructuring or transfer of our business.

Service providers acting on our behalf may only use personal information in accordance with our instructions and applicable data protection requirements.

We do not sell personal information to third parties.

8. International transfers

Some of our technology or service providers may store or process information outside the United Kingdom.

Where personal information is transferred to a country that does not have an applicable UK adequacy regulation, we will use an appropriate safeguard. This may include the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses, or another legally recognised transfer mechanism.

You may contact us for further information about the safeguards relevant to your information.

9. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting, insurance or reporting requirements.

Our usual retention approach is:

  • enquiry and unsuccessful quotation records are normally retained for up to two years after the last meaningful contact;
  • customer, contract, project, invoice and payment records are normally retained for up to six years after project completion or the end of the commercial relationship;
  • health and safety, warranty or insurance information may be retained for longer where this is necessary;
  • marketing information is retained until you unsubscribe, object or the information is no longer relevant;
  • limited information may be retained on a suppression list to ensure we respect an opt-out;
  • cookie and analytics information is retained for the period stated in our cookie settings or Cookie Policy; and
  • records relating to data protection rights requests or complaints may be retained for up to six years after the matter is closed.

We may retain information for longer where there is an ongoing dispute, legal claim, investigation or another lawful reason.

10. How we protect your information

We use appropriate organisational and technical measures designed to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure; and
  • destruction.

Access to personal information is limited to employees, contractors and service providers who require it for a legitimate business purpose.

No internet transmission or storage system can be guaranteed to be completely secure. You should therefore take appropriate care when sending information electronically.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

  • request access to the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your information;
  • ask us to restrict how your information is used;
  • object to processing based on legitimate interests;
  • object at any time to the use of your information for direct marketing;
  • request the transfer of information you provided to us in a portable format;
  • withdraw consent where processing is based on consent; and
  • challenge certain decisions made solely through automated processing.

These rights are not absolute and may be subject to legal exemptions.

We do not currently use personal information collected through the website to make decisions that have legal or similarly significant effects through solely automated processing.

We will not normally charge a fee for responding to a rights request. We may need to request information to confirm your identity before completing the request.

To exercise a right, contact us using the details in section 1.

12. Marketing preferences

You may stop receiving marketing communications at any time by:

  • using the unsubscribe option in a marketing email;
  • replying to the communication;
  • contacting us using the details in section 1; or
  • changing your preferences where an online preference centre is available.

Stopping marketing communications will not prevent us from sending messages that are necessary to deal with an enquiry, provide contracted services, administer an account or meet a legal obligation.

13. Data protection complaints

You may make a complaint if you believe we have not handled your personal information properly or have not complied with data protection law.

Please send your complaint to:

Email: info@zenithflooring.co.uk
Post: Data Protection Complaints, Zenith Group, Unit 10A, Blue Lias Industrial Estate, Stockton, Southam, Warwickshire, CV47 8HN

Please include enough information for us to understand the issue and investigate it properly.

We will acknowledge receipt of a data protection complaint within 30 days. We will take appropriate steps to investigate it, keep you informed where necessary and communicate the outcome without undue delay.

You also have the right to complain to the UK Information Commissioner’s Office. We would appreciate the opportunity to address your concerns directly first, but you are not required to contact us before approaching the Information Commissioner.

14. Third-party websites

Our website may contain links to websites operated by other organisations.

We do not control those websites and are not responsible for their privacy practices. You should review the privacy information provided by the relevant organisation before submitting personal information.

15. Changes to this policy

We may update this privacy policy when our services, systems or legal obligations change.

The latest version will be published on this page and the “last updated” date will be revised. Where a change has a significant effect on how we use personal information, we may also provide an additional notice.